It is essential for field services businesses to improve their field service management (FSM) and keep their employees up to date with the latest technologies. The objective is to efficiently manage a team of service technicians and focus on increasing the value of your business.
From cloud connectivity to real-time ticket management, proper utilization of technology can add value to your field service management by saving time, minimizing hassles, and increasing efficiency. That is why the field services sector often makes use of the latest advancements in technology.
With a market size of $1.4 billion, this focus on improvement has caused the FSM software market in the U.S. to grow by 13.4% in 2019.
With this in mind, it is no surprise that mobile payment solutions are also rising in use left, right, and center. This is not only for the sake of operational progress but also due to the advantages that these solutions offer in improving FSM processes.
To help you learn more about how mobile app payment solutions can benefit your business, here are five reasons why mobile payment systems are a critical part of your FSM toolkit.
1. It Improves Revenue Generation Processes
One of the biggest challenges that your field service employees may face comes with collecting timely payments from customers.
More often than not, you have to have more than one department to communicate with customers to complete the payment collection process. This aspect takes away from your employee’s time on multiple fronts and adds unnecessary steps to the process.
By setting up mobile payment solutions, your field service employees can collect payments immediately and on-site. This way, you can cut down the processing times accordingly.
2. It Makes Your Payments Safer
Field service employees who do not have mobile app payment solutions or supported devices often need to accept payments in cash or check. This component creates a liability on your business until your accounts or finance departments receive the cash or check at their end.
By accepting payments from mobile solutions, you can make these payments safer. Since you are receiving payments directly from customers into your business account, it exposes your business to less risk.
3. It Digitizes Your Processes
For your employees, conventional payment processing comes with additional paperwork, which is crucial for your accounts department. If any piece of information is lost from your records, it can cause several compliance issues.
Using mobile payment solutions helps you digitize your processes. For instance, you can capture and save invoices through the solution, as well as related data for your records. When you combine this with technologies such as cloud storage, you can benefit from wireless connectivity to a large extent.
4. It Improves Efficiency
Mobile payment solutions improve efficiency by a large margin. Your employees do not have to go through redundant processes, manage paperwork, and wait for confirmation from backend systems.
As a result, your employees can complete more visits and complete more service requests in a single day. This aspect leads them to be able to manage a higher number of customers as well as exceed customer expectations.
5. It Saves Costs
From faster payments to improved efficiency, these benefits come together to provide you with higher productivity at lower costs.
By making mobile app payment solutions a part of your organization you will not only cut costs and increase your overall profitability but will also improve your FSM processes.
Take the Next Step with Stax
The Stax Platform is a smart solution for businesses that take payments online or over the phone. With simple invoicing, recurring charges, and online bill pay, you’ll get paid faster with Stax.
At Stax, our mobile payment solutions are built with Apple and Android mobile app functionalities to help improve your on-the-go operations. With cloud connectivity, real-time updates, and faster processes, you can count on Stax and its mobile payment systems to accept payments anytime, anywhere.
Whether you are looking for a mobile payment system for your new business or need our suggestions on improving your current operations, don’t hesitate to reach out to Stax today.