The pandemic has compelled us to go “contactless” in just about everything we do. From shaking hands to touching doorknobs, people are quite wary of contact.
It’s hardly surprising that contactless cards and mobile payments have become a far superior alternative to using cash, swiping/dipping cards, or keying in your card number to make payments.
A study by The Harris Poll found that 42% of consumers view tap-and-pay credit cards as the safest form of payment. An innovative payment method that was already on a high trajectory gained even more traction, courtesy of the pandemic.
In this article, we’ll explore the ins and outs of touchless payments and the benefits they offer. We’ll also discuss how they work and how you can easily implement touch to pay in your business.
What is touch to pay?
Touch to pay (also called tap to pay) technology allows you to make a payment simply by tapping your card, wearable device, or smartphone on a contactless payment terminal. Of course, your smartphone or wearable device needs to be payment-enabled.
At a checkout terminal, if you find the universal contactless symbol displayed, it indicates that the device accepts contactless payments.
Contactless technology isn’t just fast and convenient, but also provides a secure way to make payments. Whenever you tap your contactless card to pay, it generates a one-time code that provides security against fraud.
Due to its safety, security, and ease of use, touch to pay is used by many customers at fast-food restaurants, grocery stores, gas stations, and pharmacies.
How do contactless payments work?
So what’s the science behind touchless payments? There are two technologies that make contactless payments possible — Near Field Communication (NFC) and Radio-frequency identification (RFID).
NFC technology is a set of protocols that enables the communication between two devices in close physical proximity of up to 4 cm. This is very similar to (but not the same as) Bluetooth or AirDrop.
NFC mobile payments leverage apps like Google Pay, Apple Pay, and Samsung Pay on NFC-enabled devices like iPhones (or Android phones) to help people make payments when they’re close to a contactless terminal.
RFID, on the other hand, uses electromagnetic fields to identify and track tags attached to objects. The embedded RFID chip on a customer’s card is recognized by a contactless POS terminal. Tapping the card or holding it close to the terminal enables them to make a payment.
Note that touch to pay is only possible when a card/phone/wearable device is within inches of the contactless symbol at the checkout terminal (unlike mobile wallets that use cellular data or Wi-Fi for payments). Hence, touch to pay has a lower likelihood of intrusion as compared to payment apps operating on a wider and more vulnerable network.
What are contactless cards and how do you use them?
If a Mastercard, American Express, or Visa card features the wave-like contactless symbol, it indicates that it is enabled for contactless payments. Contactless credit and debit cards, as discussed above, use RFID technology to process payments.
Unlike good old magstripe or EMV chip cards, these require minimal contact with a point-of-sale system. Payment with a contactless card doesn’t require the cardholder to enter any PIN, passcode, OTP, or any other payment information.
Here is the simple three-step process of making a payment using a contactless card:
- Look for the contactless indicator at the checkout terminal. If it’s displayed, the POS terminal is touch to pay enabled.
- After billing, the contactless card must be brought close to the demarcated space on the terminal.
- The payment is made with a simple tap on the terminal. The payment is also processed instantly.
How to make touch-free payments with a smartphone
Despite their user-friendly features, many retailers still don’t have the capabilities to accept contactless cards. However, most retailers do accept NFC mobile payments these days.
To enable NFC payments, customers simply need to add their debit, credit, gift, or other eligible payment cards to Google Pay or Apple Pay on their smartphones. The cards are tokenized for added security, so each card will have a different number in the app than the actual card number.
This converts the smartphone into a “touch to pay” device that allows customers to make payments without having to use contactless cards. All they need to do is to bring their phones within inches of the contactless symbol at the payment terminal until they hear a beep or see a checkmark on their screen.
Key benefits of touch to pay for retailers
Touch to pay is one of those trends that garnered immense popularity during the pandemic but is here to stay because of the many benefits it offers. If you’re wondering whether or not to implement touch to pay in your small business, we’ve got you covered.
Besides being secure and social-distancing approved, here’s why contactless payments can be a great addition to your checkout process.
1. Speeds up checkout
We can’t stress enough how quick and convenient touch to pay is. Contactless payments involve no verification hassles like entering a PIN, OTP, or passcode, so customers can breeze through the checkout process.
All they need to do is to tap their card or phone at the counter and walk out with their merchandise. You’ll appreciate the cumulative difference those precious few seconds can make, especially during peak business hours.
2. Simplifies cash management
Contactless payments eliminate the hassle of counting cash, stowing it safely, and returning the change. Your customers will be thrilled by the convenience and so will your staff.
3. No extra staff requirements during peak hours
Businesses during rush hours, weekends, or holidays need to hire extra staff to process payments at the counter. With touch to pay, this can be reduced significantly. Customers can simply approach a battery of contactless terminals and get their payments processed with ease.
4. No processing fees involved
Contactless payments don’t involve any additional processing fees or hidden charges, even when paying through a smartphone. The only charges incurred are the processing fee of the debit or credit card loaded on the phone. This makes the payment solution highly attractive in terms of its operational costs.
How to implement touch to pay in your business
With Stax’s contactless payment solutions, implementing touch to pay in your small business can be a breeze.
Stax offers an all-in-one suite of tools for retailers to accept virtual and touchless payments without having to buy multiple solutions or do any configuration themselves. This allows small business owners to offer a touch-free experience to their customers immediately.
Stax’s contactless payment solution includes:
- Touch-free countertop/mobile terminals to accept NFC payments easily
- A two-way text platform to communicate and accept payments from customers
- A virtual portal for securely accepting payments over the phone
- A one-click online shopping cart that allows you to accept online orders instantly without having to buy a domain or do any coding
- Easy invoicing via email and text message
With our tokenization and state-of-the-art cloud architecture, you can be sure that Stax will always keep your customer information protected and secure. Plus, our solutions have built-in protection to ensure that your customers don’t end up being accidentally charged more than once when they touch to pay.
Contact us today to learn more about Stax’s contactless payment solutions and how you can start accepting touch-free payments immediately.