The Human Element of Customer Service

I’m sure you’ve heard it from your friends who own businesses or read online – merchant services companies are the worst. The industry is confusing and impersonal, which leads business owners being frustrated with their provider more often than not. The core of the problem is lack of customer service. For most business owners, if there is an issue, they call their provider and are connected with a robot or put on a 20 minute hold.

From the very beginning, Fattmerchant was convinced that business owners deserve better. A dedicated customer success director was within the first 5 positions hired when Fattmerchant started, which speaks volumes to the emphasis and value the company places on the happiness and success of their members.

Below are just a few of the incredible benefits of partnering with a payments company that is truly aware of the impact of great customer service.

Partner in Success

When you decide to work with a company that is dedicated to real human customer support, you are partnering with a company that truly cares about the success of your business. Credit card processing is traditionally seen as an opaque, confusing, and impersonal industry. Business owners see their providers as necessary evils, not partners.

Fattmerchant exists to level the playing field and make it easier for all businesses to accept credit cards. This means having full-time staff dedicated to you – your questions, your issues, your concerns, and your ultimate success as a business.

Questions Answered, Every Time

Having an experienced customer success team on call for your business is essential for a service that can become quite complicated. Whether you have an issue that needs fixing or simply a question about your processing, you are guaranteed to speak to a real expert every time you call in.

A lot of the larger merchant services companies offer a wide variety of services in addition to payments. This means that when you call in with a question, you could be bounced around departments or put on lengthy holds before your question is answered. At Fattmerchant, our entire team is dedicated to the same goal – the success of your business through superior payment processing.

Always a Name, Never a Number

Another benefit of partnering with a merchant services provider that is dedicated to customer service is the pleasure of real relationships. From the beginning of the process, to well into your membership, you’re always a name to us, never a number. From your first conversation with one of our payment consultants to your onboarding process with our customer success team and well beyond, you will always know who you’re speaking with and can be confident you are being taken care of.

If you’re interested in knowing exactly what Fattmerchant can do for your business, visit us at or call 321-414-5752 to start the conversation. We look forward to hearing from you!

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