Fattmerchant Careers

We’re a fast-paced, team-driven company always seeking amazing people.

Open Positions

We’re always looking for someone who is upbeat, ambitious, honest, charismatic, well-rounded, articulate, autonomous, proactive, positive, innovative, and has an insatiable appetite for success and snacks to join our #fattfamily!

(2) Sales

Job Title
Sales Development Representative

Reports To
Director of Sales

Salary Range
Base Salary + Commission

Location: Orlando

Job Description
As a Sales Development Representative, your role is to qualify leads and distribute to the sales team. Maintain strong knowledge of all products, pricing plans, promotions and service features. You will be contacting both cold and warm leads through inside sales cadences. With a focus on pipeline development, you should maintain professional and technical knowledge, industry trends, and competitive landscape to improve knowledge-base for clients and increase member acquisition. Ensure an extraordinary customer experience. You will be measured on the conversion of lead to SQL activity, and opportunities created for the sales team to produce revenue. Position is commissioned and quota based.

Expected start date: Immediate

Key Responsibilities & Objectives
● Understand members' needs and help them discover how our products meet those needs
● Educate and engage members through product demonstrations
● Follow sales cadences to qualify leads and create opportunities for sales team
● Achieve a minimum of 30% conversion rate from leads to SQLs
● Qualify leads from Fattmerchant database as well as outbound leads
● Regularly research top competitors and industry news
● Open communications with the marketing team to help promote campaigns
● Manage sales tools i.e. HubSpot, SalesLoft, Snap Engage
● Be a brand ambassador in the community through event presence - including, but not limited to,
chamber events, O-Tech, Meetups, associations, others.

Preferred Qualifications
● Possess a competitive spirit and desire to meet and exceed sales goals
● Inbound sales experience and proven success in generating revenue
● Excellent communication skills, to work within team and client relations
● Ability to effectively communicate with potential members, the sales department, and the
marketing department
● Ability to work under pressure in fast-paced environment with aggressive quota deadlines
● Strong attention to detail
● Solution-oriented with the ability to think strategically and creatively in decision-making
● Strong work ethic to exceed expectations and goals
● Coachable and able to take direction and feedback well, yet being forward-thinking to challenge
the status quo
● Experience/Desire to contribute to the broader goals of the organization beyond your immediate
job description
● Culture fit: someone who is upbeat, ambitious, honest, charismatic, well-rounded, articulate,
autonomous, proactive, positive, innovative, and has an insatiable appetite for success and
snacks.

Benefits
● Health Insurance (medical, dental, vision)
● Competitive Salary
● Retirement & 4% 401K Match
● Stock Options
● Conference & Continuing Education Coverage
● Team Building Events/Opportunities
● Downtown Parking
● Performance & Incentive Bonuses
● Paid Time Off (14 days per year + holidays)
● Work From Home Days (12 per year)
● Free snacks + beer!

Please email [email protected] with your cover letter and resume.


Job Title
Payment Consultant

Reports To
Director of Sales

Salary Range
Base Salary + Commission

Location: Orlando

Job Description
As a Payment Consultant, your role is to qualify and sell the leads that are assigned to you. You will be contacting both cold and warm leads through inside sales cadences. With a focus on pipeline development, you should maintain professional and technical knowledge, industry trends, and competitive landscape to improve knowledge-base for clients and increase customer acquisition. You will be measured on the conversion of lead to SQL activity, opportunities created, and number of deals won/revenue.

Expected start date: Immediate

Key Responsibilities & Objectives
● Achieve a minimum of 30% conversion rate from leads to SQLs
● Qualify leads from Fattmerchant database as well as outbound leads
● Regularly research top competitors and industry news
● Open communications with the marketing team to help promote campaigns
● Manage sales tools i.e. HubSpot, SalesLoft, Snap Engage
● Be a brand ambassador in the community through event presence - including, but not limited to, chamber events, O-Tech, Meetups, associations, others.

Preferred Qualifications
● Possess a competitive spirit and desire to meet and exceed sales goals
● Inbound sales experience and proven success in generating revenue
● Excellent communication skills, to work within team and client relations
● Ability to effectively communicate with potential customers, the sales department, and the marketing department
● Ability to work under pressure in fast-paced environment with aggressive quota deadlines
● Strong attention to detail
● Solution-oriented with the ability to think strategically and creatively in decision-making
● Strong work ethic to exceed expectations and goals
● Coachable and able to take direction and feedback well, yet being forward-thinking to challenge the status quo
● Experience/Desire to contribute to the broader goals of the organization beyond your immediate job description
● Culture fit: someone who is upbeat, ambitious, honest, charismatic, well-rounded, articulate, autonomous, proactive, positive, innovative, and has an insatiable appetite for success and snacks.

Benefits
● Health Insurance (medical, dental, vision)
● Competitive Salary
● Retirement & 4% 401K Match
● Stock Options
● Conference & Continuing Education Coverage
● Team Building Events/Opportunities
● Downtown Parking
● Performance & Incentive Bonuses
● Paid Time Off (14 days per year + holidays)
● Work From Home Days (12 per year)
● Free snacks + beer!

Please email [email protected] with your cover letter and resume.

(2) Marketing & Graphics

Job Title
Vice President of Marketing

Reports To
CEO

Location: Orlando, Florida

Job Description
As the Vice President of Marketing, your primary responsibilities will include strategic product / brand positioning, creative concepting in both traditional and digital mediums, analyzing marketing data, developing and updating collateral materials for clients, prospects and financial advisors, writing communications, working with creative agency partners and responding to other marketing requests as they arise. In this role, you will have the opportunity to manage crucial projects related to key business objectives as well as shape the content, user experience, and design of our marketing materials.

Expected start date: Immediate

Key Responsibilities & Objectives
● Digital product marketing
● Passion for marketing, creativity, digital innovation and design
● Define messaging and marketplace
● Manage Marketing Analytics­ for SEO, Paid, Organic
● Manage a SEM strategy including Google Adwords
● Oversee the development of new and existing strategic marketing channels for lead generation
● Lead development and management of marketing initiatives to establish messaging, content, communications, campaigns and partnerships that will most effectively resonate with target audience/s and channels
● Track record of data-driven decision making to define and refine the marketing strategy.
● Develop strategies to disrupt market
● 7+ years B2B marketing experience
● Bachelor's degree
● Experience in payments/payment services
● Integrated campaign development experience
● Excellent written and verbal communication skills
● Can manage multiple projects and budgets simultaneously
● Strong attention to detail
● Lead a team

Preferred Qualifications
● MBA preferred
● Solid Microsoft Office skill foundation
● Excellent communication skills, to work within team and client relations
● Ability to effectively communicate with potential customers, the sales department, and the marketing department
● Ability to work under pressure in fast-paced environment with aggressive deadlines
● Solution-oriented with the ability to think strategically and creatively in decision-making
● Able to take direction and feedback well, yet being forward-thinking to challenge the status quo
● Experience/Desire to contribute to the broader goals of the organization beyond your immediate job description
● Culture fit: someone who is upbeat, ambitious, honest, charismatic, well-rounded, articulate, autonomous, proactive, positive, innovative, and has an insatiable appetite for success and snacks.

Benefits
● Health Insurance (medical, dental, vision)
● Competitive Salary
● Retirement & 4% 401K Match
● Stock Options
● Conference & Continuing Education Coverage
● Team Building Events/Opportunities
● Downtown Parking
● Performance & Incentive Bonuses
● Paid Time Off (14 days per year + holidays)
● Work From Home Days (12 per year)
● Free snacks + beer!

Please email [email protected] with your cover letter and resume.


Job Title
Web/Graphic Designer

Reports To
Vice President of Marketing

Location: Orlando, Florida

Job Description
As the web/graphic designer, you will be responsible for creating visual concepts and digital experiences to communicate ideas that inform, engage and inspire our target audiences. In this role, you will have the opportunity to collaborate and support the marketing team in executing on crucial projects related to key business objectives as well as shape the content, user experience, and design of our marketing materials.

Expected start date: Immediate

Key Responsibilities & Objectives
● Collaborate with marketing team members to determine scope of design projects
● Develop creative and graphic design concepts for a wide variety of print and web materials
● Able to manage multiple projects and responsibilities simultaneously
● Excellent written and verbal communication skills
● 1-3 years of graphic design, web development and marketing experience
● Bachelor's degree
● Integrated campaign development experience
● Strong attention to detail

Preferred Qualifications
● Advanced knowledge and design of Adobe Creative suite (Illustrator, InDesign, PhotoShop)
● Proficient in Wordpress, HTML and CSS
● Excellent communication skills, to work within team and client relations
● Ability to work under pressure in fast-paced environment with aggressive deadlines
● Solution-oriented with the ability to think strategically and creatively in decision-making
● Able to take direction and feedback well, yet being forward-thinking to challenge the status quo
● Culture fit: someone who is upbeat, ambitious, honest, charismatic, well-rounded, articulate, autonomous, proactive, positive, innovative, and has an insatiable appetite for success and snacks.

Benefits
● Health Insurance (medical, dental, vision)
● Competitive Salary
● Retirement & 4% 401K Match
● Stock Options
● Conference & Continuing Education Coverage
● Team Building Events/Opportunities
● Downtown Parking
● Performance & Incentive Bonuses
● Paid Time Off (14 days per year + holidays)
● Work From Home Days (12 per year)
● Free snacks + beer!

Please email [email protected] with your cover letter and resume.

(3) Technology

Job Title:
System Administrator

Reports To:
Director of Technology

Start Date:
Immediate
Location: Orlando

Job Description:
Fattmerchant is seeking a talented System Administrator. As we grow our team we will have more need for someone to oversee our internal and external software systems, servers, toolings, scripts, support channels and development operations. This role will change over time and eventually move away from support requests. This role will be part of the Fattmerchant technology team “Fattlabs”.

The Systems Administrator is a hands-on technical role focused on the administering and supporting systems spanning for our cloud-based hosting environment. The Systems Administrator takes ownership of support requests reported by our end users, client support team, and other business teams to resolve, escalate, or identify further action required to provide resolution. The ideal candidate will have experience with a wide range of technologies, operating systems, networking concepts and a desire to continuously improve upon that knowledge.

Key Responsibilities & Objectives:
● Develop and manage architecture for daily system monitoring, verifying the integrity and availability of all systems, completion of scheduled jobs such as backups.
● Design system and application architectures to improve performance and scalability.
● Prioritize, and resolve all support requests in an organized fashion.
● Administration and monitoring of cloud-based network systems.
● Develop automation scripts using Bash or Javascript.
● Assist with security tasks such as patch management in Windows, Mac and Linux environments.
Create and maintain configuration documentation, as well as system and operations documentation.

Preferred Qualifications:
● Three or more years of Linux administration and application resource utilization monitoring.
● Solid understanding of network concepts and troubleshooting skills, DNS, IP and network hardware
● Experience developing scripts for automating administrative tasks
● Experience with Apache or Nginx web server configuration and administration
● Advanced knowledge of AWS including Elastic Beanstalk, IAM, S3, EC2, and Cloudtrail.
● Some knowledge of BASH, NodeJS or other web programming languages.
● Working familiarity with Mac OS X.

Benefits:
● Health Insurance (medical, dental, vision)
● Competitive Salary
● Retirement & 4% 401K Matching
● Stock Options
● Conference & Continuing Education Coverage
● Team Building Events/Opportunities
● Downtown Parking
● Performance & Incentive Bonuses
● Paid Time Off (14 days per year + holidays)
● Work From Home Days (12 per year)
● Free snacks + beer!

Please email [email protected] with your cover letter and resume.


Job Title:
Front End Developer

Reports To:
Director of Technology

Start Date:
Immediate
Location: Orlando

Job Description:
As a Front End Developer, you will be responsible for creating and maintaining innovative interfaces used by a growing number of users each month to ensure the UX/UI is user-friendly, keeps with company branding and aesthetics, and is scalable as we grow. You should have a strong background in the fundamentals of software development and a deep understanding of various languages, technologies, and solutions.

Key Responsibilities & Objectives:
● Be liaison between the product owner and the actual code base
● Work with technology department and web product team to design UX/UI
● Strong understanding of HTML5 semantics and CSS3 (Sass).
● Implementing stable JavaScript frameworks and animation techniques
● Troubleshooting issues with existing code
● Leading development, release and support for features
● Researching, recommending, gaining adoption
● Keep product up to date with new technology

Preferred Qualifications:
● Strong understanding of HTML5 semantics and CSS3 (SCSS).
● Experience with web animation techniques
● UX & UI design experience
● Experience with Javascript libraries and frameworks (e.g. React)
● Understanding of web services technologies such as HTTP, WSDL, XSD, and REST
● Familiarity with scripting languages (e.g. NodeJS, Bash, PHP, Ruby) is a plus
● Experience with PHP and MVC frameworks is a plus
● Understanding of NodeJS and the http library is a plus

Benefits:
● Health Insurance (medical, dental, vision)
● Competitive Salary
● Retirement & 4% 401K Matching
● Stock Options
● Conference & Continuing Education Coverage
● Team Building Events/Opportunities
● Downtown Parking
● Performance & Incentive Bonuses
● Paid Time Off (14 days per year + holidays)
● Work From Home Days (12 per year)
● Free snacks + beer!

Please email [email protected] with your cover letter and resume.


Job Title:
Lead Full Stack Developer

Reports To:
Director of Technology

Start Date:
Immediate
Location: Orlando

Job Description:
As the Lead Full Stack Developer, you will be responsible for leading a variety of team members involved in several products at once for various platforms and services. This is a hands on technical role responsible for delegating projects and features to the rest of the team while assisting at any technical capacity. This role is expected to set standards and procedures for the team. He or she is a great culture fit who is passionate about the team members’ success and the technology behind each product.

Key Responsibilities & Objectives:
● This person is the resident expert of the tech team
● Execute the plans set forth by the CTO & Director of Technology on a technical level
● Sets standards and procedures for the team to follow
● Researches new technology and best solutions for each problem
● Collaborate closely with other teams including Marketing and Operations
● Support and troubleshooting issues with existing code
● Manage product releases, revisions, patches and code reviews
● Make decisions backed up by usage data and reporting tools
● Keep products up to date with new technology
● Understands and improves all code bases currently under development

Preferred Qualifications:
● Superb verbal and electronic communication skills
● Leads by example
● Frontend and Backend Web Development Technologies
● Experience with leading a technology team
● Understanding of web services technologies such as HTTP, WSDL, XSD, and REST
● Security principles and architecture
● Experience with DevOps - prefer AWS
● Familiarity with scripting languages (e.g. NodeJS, Bash, PHP, Ruby) is a plus
● Experience with PHP, NodeJS, MySQL

Benefits:
● Health Insurance (medical, dental, vision)
● Competitive Salary
● Retirement & 4% 401K Matching
● Stock Options
● Conference & Continuing Education Coverage
● Team Building Events/Opportunities
● Downtown Parking
● Performance & Incentive Bonuses
● Paid Time Off (14 days per year + holidays)
● Work From Home Days (12 per year)
● Free snacks + beer!

Please email [email protected] with your cover letter and resume.

(4) Operations & Admin

Job Title:
Vice President of Operations

Reports To:
Chief Operating Officer

Start Date:
Immediate

Location: Orlando, Florida

Job Description:
As VP of Operations, the role is to lead the operations team and ensure that the on boarding, activation, service, and retention for our new and existing members is seamless and efficient. Ensure accounts are onboarded seamlessly with the right back end provider. Be the liaison, knowledge and relationship keeper for all things operational ­ risk, compliance, technical support etc. Your role is to lead and ensure your team operates as efficiently as possible from approval, to activation, to retention.

Key Responsibilities & Objectives:
● Develop and display an extensive working knowledge of the industry and market to best represent the company and the product
● Manage communications with sales/operations/marketing team on new products/updates
● Focus on delivering business outcomes by maximizing the potential of all team members
● Cultivate and maintain an enjoyable, meaningful and high performing team culture
● Coach team members on ways to improve communication and collaboration
● Collaborate with diverse teams for successful completion of core objectives
● Manage Onboarding, Billing, Service, Risk and Compliance
● Internal Subject Matter Expert on Industry News, Service, Support
● Attend webinars and educate the team on emerging industry trends and/or hurdles
● CRM Management and feature optimization
● Deliver Product Training / Product Knowledge to Operations team and relevant departments
● Reporting / Analytics­ Fattmerchant Residuals
● Partner residuals
● Weekly 1 on 1s with Operations team members
● Monthly internal newsletter ­ risk, products, new processes, compliance, industry, etc.
● Must have payments experience

Preferred Qualifications:
● Skilled with managing multiple projects, working within tight deadlines and prioritizing work in fast-paced, entrepreneurial environment
● Prior experience and success in building teams and managing operations for rapidly growing organizations
● Significant experience in business strategy, organizational development, finance and people operations
● High energy and drive necessary scale the startup into a large game changing business
● Excellent communication skills, to work within team and client relations
● Ability to work under pressure in fast­paced environment and prioritize workload
● Strong attention to detail
● Superior time management skills
● Solution oriented with the ability to think strategically and creatively in decision-making
● Strong work ethic to exceed expectations and goals
● Forward thinking; able to evaluate processes and suggest improvements
● Culture fit: someone who is upbeat, ambitious, honest, charismatic, well­-rounded,
articulate, autonomous, proactive, positive, innovative, and has an insatiable appetite
for success and snacks

Benefits:
● Health Insurance (medical, dental, vision)
● Competitive Salary
● Retirement & 4% 401K Matching
● Stock Options
● Conference & Continuing Education Coverage
● Team Building Events/Opportunities
● Downtown Parking
● Performance & Incentive Bonuses
● Paid Time Off (14 days per year + holidays)
● Work From Home Days (12 per year)
● Free snacks + beer!

Please email [email protected] with your cover letter and resume.


Job Title:
Customer Success Director

Reports To:
Chief Operating Officer

Start Date:
Immediate

Location: Orlando, Florida

Job Description:
The Director of Customer Success is a high-profile position and will be responsible for providing world-class customer experience for our valued customers. You will be directing a team of Customer Success Managers that are focused on implementations and retention, and maintaining positive user experience for our members through service. It is your team’s responsibility to ensure newly onboarded customers are active and successfully set up. Your team is the primary contact for our members, so you must build that trusted advisor relationship with the business owner so they feel comfortable contacting you for any need. You should have regular communications with existing customers to check in and ensure happiness, and to identify areas of weakness we need to address in book of business.

Key Responsibilities & Objectives:
● Build, train, motivate and lead a world class team
● Develop, own and execute the strategic plan for your functions
● Liaise with leaders of the development, product and sales and marketing teams
● Drive Results
● Responsible for team performance against KPI's including customer retention, customer expansion/adoption, NPS, and efficiency metrics
● Own and manage the P&L for your functions
● Own the relationship for top accounts 
● Process Creation and Optimization
● Improve customer experience by optimizing and / or developing processes for each subgroup
● Develop a customer success playbook that drives customer adoption and identifies / addresses at-risk customers early
● Guide the development of customer self-service training and educational materials
● Manage all new relationship activation
● Assist in Reporting/Analytics/Trend analysis i.e. tickets
● Build Relationship with new and existing customers
● Manage flight risk list
● Manage attrition
● Residual reporting
● Identify ways we can improve internal processes

Preferred Qualifications:
● Experience working with Senior management to align strategies and solutions
● Excellent negotiation skills, to work within team and client relations
● Industry experience a plus
● Ability to work under pressure in fast-paced environment
● Excellent communication skills, to work within team and client relations
● Ability to work under pressure in fast­paced environment and prioritize workload
● Strong attention to detail
● Solution­ oriented with the ability to think strategically and creatively in decision-making
● Strong work ethic to exceed expectations and goals
● Coachable and able to take direction and feedback well, yet being forward-thinking to challenge the status quo
● Culture fit: someone who is upbeat, ambitious, honest, charismatic, well-rounded, articulate, autonomous, proactive, positive, innovative, and has an insatiable appetite for success and snacks

Benefits:
● Health Insurance (medical, dental, vision)
● Competitive Salary
● Retirement & 4% 401K Matching
● Stock Options
● Conference & Continuing Education Coverage
● Team Building Events/Opportunities
● Downtown Parking
● Performance & Incentive Bonuses
● Paid Time Off (14 days per year + holidays)
● Work From Home Days (12 per year)
● Free snacks + beer!

Please email [email protected] with your cover letter and resume.


Job Title:
Account Manager

Reports To:
Director of Operations

Start Date:
Immediate

Location: Orlando, Florida

Job Description:
As the Account Manager, your role in ensuring a positive user experience through customer service and account management. You will guide members from the preapproval process to terminal deployment to submitting their first transactions. You are the merchant-facing problem solver, ensuring customer success and retention.

Key Responsibilities & Objectives:
● Work with Director of Operations on identifying trends and maintaining book of business
● Identify ways we can improve internal processes
● Develop account strategy that will ensure client success using FattMerchant solutions, expand the business to ensure customer satisfaction and understanding of their long-term business drivers.
● Partner closely with the Sales team to ensure that the onboarding of new clients is accomplished in a seamless and smooth way.
● Establishing relationships with current merchants for upsell and referral possibilities.
● Strong attention to detail

Preferred Qualifications:
● 2-5 years in a software and hardware account management role
● Excellent oral and written communication skills
● Bachelor’s degree or comparable experience
● Self-starter, can work without micromanagement
● Strong work ethic to meet and exceed expectations and goals
● Culture fit – ambitious, motivated, and excited to join an eclectic team

Benefits:
● Health Insurance (medical, dental, vision)
● Competitive Salary
● Retirement & 4% 401K Matching
● Stock Options
● Conference & Continuing Education Coverage
● Team Building Events/Opportunities
● Downtown Parking
● Performance & Incentive Bonuses
● Paid Time Off (14 days per year + holidays)
● Work From Home Days (12 per year)
● Free snacks + beer!

Please email [email protected] with your cover letter and resume.


Job Title:
Customer Support Specialist

Reports To:
Director of Operations

Start Date:
Immediate

Location: Orlando, Florida

Job Description:
As a Customer Support Specialist, your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant ­facing problem solver, and you are to ensure any technical issues that develop from software or hardware are resolved same day, if not 24 hours. Your role is to be the expert for everything product, account, and service related. Your role will be to ensure onboarded accounts achieve successful PCI compliance through their surveys and scans. You will work hand in hand with the Customer Success Manager as well as your Director of Operations.

Key Responsibilities & Objectives:
● Manage PCI compliance list, and ensure members are compliant before the 3 month point
● Deliver service ticket requests
● Maintain internal reporting, organization, and ticketing system
● Work with Customer Success Manager on identifying trends and maintaining book of business
● Identify ways we can improve internal processes
● Manage inventory of on­site equipment, and equipment held by members
● Keep client demographics tracking up to date
● Strong attention to detail
● Possible weekend and evening hours

Preferred Qualifications:
● Excellent communication skills, to work within team and client relations
● Solid Microsoft Office skill foundation
● Customer service background
● Ability to work under pressure in fast­-paced environment and prioritize workload
● Strong attention to detail
● Solution­ oriented with the ability to think strategically and creatively in decision ­making
● Strong work ethic to exceed expectations and goals
● Coachable and able to take direction and feedback well, yet being forward­ thinking to challenge the status quo
● Culture fit: someone who is upbeat, ambitious, honest, charismatic, well­-rounded, articulate, autonomous, proactive, positive, innovative, and has an insatiable appetite for success and snacks.

Benefits:
● Health Insurance (medical, dental, vision)
● Competitive Salary
● Retirement & 4% 401K Matching
● Stock Options
● Conference & Continuing Education Coverage
● Team Building Events/Opportunities
● Downtown Parking
● Performance & Incentive Bonuses
● Paid Time Off (14 days per year + holidays)
● Work From Home Days (12 per year)
● Free snacks + beer!

Please email [email protected] with your cover letter and resume.